Refund Policy
This policy applies to purchases made directly at eu.flyhoneycomb.com from HONEYCOMB LIMITED with a delivery address in the United Kingdom. Purchases from resellers or on marketplaces such as Amazon are subject to the return policy of the respective seller.
This policy applies to purchases made directly on eu.flyhoneycomb.com from HONEYCOMB LIMITED with a delivery address in the United Kingdom. This policy does not affect your statutory rights as a consumer under UK law.
If you purchased your product from a retailer or on a marketplace such as Amazon, please contact the respective seller regarding returns.
Customers in the European Union: please contact the retailer or marketplace (e.g. Amazon) you purchased from regarding cancellations and returns.
1. Return period
You can return eligible products within 30 days of delivery, without giving any reason.
This goes beyond your statutory right of withdrawal: under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods and to return them within a further 14 days of notifying us. Our 30-day return period includes this statutory period.
2. How to return an item
- Log in to your customer account, select the order and the items you’d like to return, and submit your return request. Alternatively, you can contact our customer service via the contact form on our support page or at support@flyhoneycomb.com, stating your order number and the items you’d like to return.
- Once your return has been approved, you’ll receive an email with a QR code and a return slip.
- Print the return slip and place it inside your parcel.
- Take your parcel and the QR code to a Royal Mail drop-off point, where your return label will be printed.
Please note: returns must be agreed with us in advance. Please always include the return slip in your parcel so that your return can be matched to your order. Returns sent without the return slip may be delayed.
3. Return shipping costs
Returns within the UK are free of charge. We provide a prepaid return label for every approved return.
4. Condition of returned items
Please return products complete with all accessories and in their original packaging. Returns made after the statutory 14-day cancellation period can only be accepted in their original packaging. We may reduce the refund if the product shows signs of use or damage beyond what is necessary to establish its nature, characteristics and functioning.
5. Small accessories
For small accessories such as levers and dust covers, no return is required. Simply contact our customer service, and we’ll process your refund.
6. Faulty, damaged or incorrect items
If you’ve received a faulty, damaged or incorrect item, please don’t start a regular return via your customer account. Instead, contact our customer service before returning it. Under the Consumer Rights Act 2015, you’re entitled to a full refund for faulty goods within 30 days of delivery; after that, you’re entitled to a repair or replacement. Faulty products are also covered by our warranty (see the product page for details).
7. Refunds
We’ll refund the purchase price of returned items, including the original standard delivery costs, within 14 days of receiving your return, or of you providing proof that you’ve sent it, whichever is earlier. Refunds are made to your original payment method. Please note that your bank or card provider may need some additional time to process the refund.
8. Exclusions
Personalised or custom-made products cannot be returned.
9. Exchanges
The fastest way to get the item you want is to return your current item and, once the return has been accepted, place a separate order for the new item.
10. Contact
HONEYCOMB LIMITED
LU Plaza, Units 907–908, No. 2 Wing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
Email: support@flyhoneycomb.com
To cancel, you can contact us by email or use the model cancellation form below (not mandatory).
Model cancellation form
(Complete and return this form only if you wish to cancel the contract.)
To: HONEYCOMB LIMITED, LU Plaza, Units 907–908, No. 2 Wing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR, support@flyhoneycomb.com
I/We () hereby give notice that I/We () cancel my/our () contract of sale of the following goods:
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
() Delete as appropriate.
